Career Opportunity: Chat Support (0-1 Yrs)

Role Summary:
We are looking for a motivated and customer-centric individual to join our team as a Chat Support Executive. In this role, you will be the first point of contact for our customers, providing them with exceptional support and assistance via chat. This is an excellent opportunity for recent graduates with a B.Sc degree looking to kickstart their career in customer service within the fast-growing consumer electronics sector.

Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently through live chat.
- Provide accurate information about Lava products, services, and promotions.
- Troubleshoot common technical issues related to mobile devices and accessories.
- Escalate complex problems to senior support staff or relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering professional and friendly support.
- Document customer interactions and resolutions accurately in the CRM system.
- Stay updated on product knowledge and company policies to ensure effective support.
- Collaborate with team members to share best practices and improve service quality.