Career Opportunity: Chat Support (2-3 Yrs)

We are seeking a diligent and articulate Chat Support professional with a background in Law (LLB) to join our team in Thane. This role is ideal for individuals with 2-3 years of experience who possess excellent communication skills and a keen understanding of customer service within the textile and apparel sector. You will be responsible for providing prompt and accurate assistance to our customers through chat channels, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
- Respond to customer queries via live chat, email, and social media platforms in a timely and professional manner.
- Provide detailed information about products, services, order status, and company policies.
- Investigate and resolve customer complaints and issues with a focus on fair resolution and adherence to company guidelines.
- Escalate complex issues to relevant departments, ensuring clear documentation and follow-up.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing and updating support documentation and FAQs.
- Collaborate with the sales and marketing teams to ensure a cohesive customer journey.
- Uphold the company's brand reputation by delivering exceptional customer service.
- Leverage legal knowledge to interpret company policies and ensure compliance in customer interactions.