Career Opportunity: Customer Retention - Voice / Blended (2-4 Yrs)
Jio Platforms LimitedJob Highlights
Required Skills
Job Description
We are seeking a motivated and analytical Customer Retention Specialist with 2-4 years of experience to join our team in Mangalore. This role is crucial in developing and executing strategies to enhance customer loyalty and reduce churn within our dynamic Media, Entertainment & Telecom services. The ideal candidate will possess a strong understanding of customer behavior, excellent communication skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Develop and implement proactive customer retention strategies across voice and blended channels.
Analyze customer data to identify churn risks and opportunities for engagement.
Engage with customers via voice calls to address concerns, offer solutions, and build lasting relationships.
Collaborate with cross-functional teams (Sales, Marketing, Product) to improve customer experience and retention programs.
Manage and resolve customer escalations with empathy and efficiency.
Track and report on key retention metrics, providing insights and recommendations for improvement.
Contribute to the development of training materials for customer-facing teams on retention best practices.
About Jio Platforms Limited
Jio Platforms Limited is an Indian digital services company and a subsidiary of Reliance Industries. Headquartered in Navi Mumbai, Maharashtra, it is India's largest mobile network operator and the second largest provider of fixed broadband for consumers. The company is a major player in the telecommunications and digital services sector, offering a wide range of services including mobile telephony, broadband internet, digital content, and payment services. Jio has been instrumental in driving digital transformation across India, making high-speed internet accessible and affordable for millions.
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