Career Opportunity: Customer Success, Service & Operations - Other (3-4 Yrs)

Role Summary: We are seeking a motivated and detail-oriented Customer Success, Service & Operations professional with 3-4 years of experience and a Master of Arts (M.A.) degree to join our dynamic team in Kolkata. The ideal candidate will be instrumental in ensuring seamless customer experiences, optimizing operational efficiency, and driving service excellence within the renewable energy sector. You will play a crucial role in building and maintaining strong relationships with our clients, addressing their needs, and contributing to the overall success of our solar projects.

Key Responsibilities:

- Proactively engage with customers to understand their project requirements, expectations, and challenges post-installation.
- Develop and implement strategies to enhance customer satisfaction and retention throughout the lifecycle of their solar solutions.
- Act as a primary point of contact for customer inquiries, service requests, and issue resolution, ensuring timely and effective responses.
- Collaborate with internal teams (technical, engineering, sales) to address customer concerns and facilitate smooth project execution and operational support.
- Monitor project performance and customer feedback, identifying trends and areas for improvement.
- Assist in the development and refinement of service protocols and operational procedures to optimize efficiency and quality.
- Prepare reports on customer interactions, service delivery, and operational metrics for management review.
- Support the planning and execution of customer-centric initiatives and communication campaigns.
- Contribute to the continuous improvement of customer success frameworks and best practices within the organization.