Career Opportunity: Dialer Manager (2-3 Yrs)

Role Summary:
We are seeking a motivated and detail-oriented Dialer Manager with 2-3 years of experience to join our dynamic team in Kolkata. The Dialer Manager will be responsible for optimizing outbound calling campaigns, ensuring efficient lead distribution, and driving performance metrics within our customer outreach operations in the FinTech/Payments sector. This role is ideal for individuals with a strong analytical mindset and a passion for improving operational efficiency, who do not require a postgraduate degree.

Key Responsibilities:

- Plan, manage, and execute outbound dialer campaigns to achieve set targets for sales, collections, or customer engagement.
- Monitor dialer performance in real-time, identifying trends and implementing strategies for improvement.
- Configure and manage dialer system settings, including call lists, scripts, and agent assignments.
- Analyze campaign data to provide insights on dialer efficiency, agent productivity, and customer response rates.
- Collaborate with sales and operations teams to ensure alignment between campaign objectives and dialer strategy.
- Train and mentor agents on best practices for using the dialer system and maximizing call effectiveness.
- Troubleshoot any technical issues related to the dialer system and escalate as needed.
- Ensure compliance with all relevant regulations and company policies regarding outbound calling.
- Generate regular reports on dialer performance and campaign outcomes for management review.