Career Opportunity: Quality Manager / Supervisor (2-4 Yrs)

We are looking for a diligent and detail-oriented Quality Manager / Supervisor to join our team in Pune. This role is crucial in ensuring that our fitness and wellness services meet the highest standards of quality and customer satisfaction. The ideal candidate will have a keen eye for detail, a proactive approach to problem-solving, and a passion for maintaining excellence within a fast-paced environment. This position is suitable for individuals with 2-4 years of experience and a strong understanding of quality assurance principles, with a focus on practical application rather than formal academic qualifications.

Key Responsibilities:

Implement and monitor quality control procedures across all service delivery points.

Conduct regular inspections and audits of facilities, equipment, and staff performance.

Identify areas for improvement and develop action plans to address quality gaps.

Train and guide team members on quality standards and best practices.

Document and report quality metrics, non-conformities, and corrective actions.

Respond to customer feedback and complaints, ensuring timely and effective resolution.

Ensure compliance with all relevant health, safety, and operational regulations.