Career Opportunity: Service Manager (2-4 Yrs)

We are seeking a motivated and customer-focused Service Manager with 2-4 years of experience to join our team in Jaipur. The ideal candidate will have a B.Sc degree and a passion for delivering exceptional service in the fast-paced telecom and media sector. You will be responsible for overseeing service delivery operations, ensuring customer satisfaction, and managing a team to achieve service excellence.

Key Responsibilities:

Manage and coordinate daily service operations, ensuring timely resolution of customer issues and service requests.

Develop and implement service strategies to enhance customer satisfaction and loyalty.

Train, mentor, and supervise service staff, fostering a high-performance team environment.

Monitor service performance metrics and identify areas for improvement.

Liaise with technical and operational departments to ensure seamless service delivery.

Handle escalated customer complaints and ensure satisfactory resolution.

Ensure compliance with company policies and service level agreements (SLAs).