Center Head

Role Summary: The Center Head will be responsible for the overall operational and strategic management of a MakeMyTrip service center, ensuring high levels of customer satisfaction, team performance, and adherence to company standards. This role requires strong leadership, operational excellence, and a deep understanding of the travel and tourism industry.

Key Responsibilities:

• Oversee daily operations of the service center, including customer service, sales, and support functions.
• Develop and implement strategies to achieve center objectives, including revenue targets, customer satisfaction scores, and operational efficiency.
• Manage and mentor a team of employees, fostering a positive and productive work environment.
• Ensure compliance with company policies, procedures, and service standards.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.
• Manage budgets and resources effectively.
• Drive continuous improvement initiatives within the center.
• Liaise with other departments to ensure seamless service delivery.