Chat Support | Any Graduate Professionals | Guwahati

We are seeking a motivated and customer-centric Chat Support Executive with 1-2 years of experience to join our team in Guwahati. As a Chat Support Executive, you will be the primary point of contact for our customers, providing exceptional support and resolving their queries through live chat. This role is ideal for any graduate looking to build a career in customer service within the e-commerce furniture and furnishing industry.

Key Responsibilities:

Respond to customer inquiries via live chat in a timely and professional manner.

Provide accurate information about products, orders, shipping, and returns.

Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.

Maintain a high level of customer satisfaction by offering personalized and helpful support.

Document all customer interactions and resolutions accurately in the CRM system.

Collaborate with internal teams to ensure a seamless customer experience.

Adhere to company policies and procedures.