Chat Support (B.Com Required) - Vadodara
NASSCOM FoundationJob Highlights
Required Skills
Job Description
We are seeking a motivated and detail-oriented Chat Support Executive with 3-4 years of experience to join our team in Vadodara. The ideal candidate will possess a strong understanding of customer service principles and a Bachelor of Commerce (B.Com) degree. You will be responsible for providing timely and effective support to our beneficiaries and stakeholders via chat, ensuring a positive experience and resolution of their queries.
Key Responsibilities:
Respond to customer inquiries and provide accurate information and solutions via live chat.
Troubleshoot and resolve issues related to our services and programs.
Maintain a high level of customer satisfaction by providing professional and courteous support.
Escalate complex issues to the appropriate departments or team leads when necessary.
Document all customer interactions and resolutions accurately in the CRM system.
Adhere to company policies and procedures, including data privacy and security guidelines.
Proactively identify opportunities to improve the customer support process and user experience.
Collaborate with team members to share best practices and ensure consistent service delivery.
About NASSCOM Foundation
NASSCOM Foundation is the philanthropic arm of NASSCOM, the premier trade association for the IT and BPM industry in India. Established in 2001, the Foundation aims to leverage technology for social good and foster inclusive growth across the country. It works with multiple stakeholders, including corporates, NGOs, and government bodies, to drive impactful initiatives in areas like education, healthcare, skilling, and digital literacy. Through its various programs, NASSCOM Foundation strives to create a more equitable and empowered society by harnessing the power of technology.
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