Chat Support Executive

Role Summary: As a Chat Support Executive at RailYatri, you will be the first point of contact for our customers seeking assistance with their train and travel-related queries. You will provide timely, accurate, and friendly support through our chat platforms, ensuring a positive customer experience and helping resolve issues efficiently.

Key Responsibilities:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide information about train schedules, PNR status, seat availability, and booking procedures.
- Assist customers with booking, cancellation, and modification of train and bus tickets.
- Troubleshoot and resolve customer issues related to payments, refunds, and account management.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction by offering personalized and effective solutions.
- Keep updated with company policies, product updates, and service offerings.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer queries and provide feedback to the product and operations teams.
- Adhere to all company guidelines and quality standards for customer support.