Chat Support Executive
Bata India LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a dedicated and customer-focused Chat Support Executive to join our team. The ideal candidate will be responsible for providing exceptional online customer service, resolving queries, and ensuring a positive customer experience across our digital platforms. You will be the first point of contact for customers seeking assistance with product information, order status, returns, and general inquiries.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat, email, and social media.
- Provide accurate information about products, pricing, promotions, and company policies.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain a high level of product knowledge to effectively answer customer questions.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management to improve products and services.
- Proactively engage with customers to offer assistance and enhance their shopping experience.
- Adhere to company guidelines and service level agreements.
About Bata India Limited
Bata India Limited is the country's largest footwear retailer, with over 1,500 stores and a strong presence across all major cities and towns. Established in 1931, it has a rich heritage of serving millions of Indian consumers with quality footwear and accessories. Bata India is part of the global Bata Shoe Organization, which operates in over 70 countries. The company is committed to innovation, customer satisfaction, and sustainable business practices, offering a wide range of products catering to diverse needs and fashion trends.
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