Chat Support Executive

Role Summary:
We are looking for a dedicated and customer-focused Chat Support Executive to join our growing team at Zomato India. In this role, you will be the primary point of contact for our users, providing timely and effective assistance through our chat platform. You will handle customer queries, resolve issues, and ensure a positive user experience, contributing to Zomato's reputation for excellent customer service.

Key Responsibilities:

Respond to customer inquiries via live chat in a professional and timely manner.

Troubleshoot and resolve customer issues related to orders, payments, app functionality, and restaurant services.

Escalate complex issues to the appropriate internal teams when necessary.

Maintain accurate records of customer interactions and resolutions.

Provide feedback to management on customer trends and product issues.

Adhere to company policies and procedures while ensuring customer satisfaction.