Chat Support - Leather (Vijayawada) - 0-2 Yrs

Role Summary: We are seeking a dedicated and customer-focused Chat Support Executive to join our team in Vijayawada. This role is ideal for recent graduates with a Bachelor of Arts degree and 0-2 years of experience who are passionate about customer service and the leather industry. You will be the first point of contact for our customers, providing prompt and accurate assistance through our chat platforms, resolving queries, and enhancing the overall customer experience.

Key Responsibilities:
- Respond to customer inquiries via live chat in a timely, professional, and friendly manner.
- Provide information about Hidesign products, services, and policies.
- Assist customers with order placement, tracking, returns, and exchanges.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback and report insights to the management team.
- Stay updated on product knowledge and company promotions.
- Collaborate with team members to ensure a consistent and high-quality customer service experience.