Client Retention (0-2 Yrs) | Kochi

Role Summary:
We are seeking a motivated and detail-oriented Client Retention Specialist with a legal background to join our team in Kochi. This role is crucial in fostering strong, long-term relationships with our valued clients, ensuring their satisfaction, and minimizing churn. You will leverage your understanding of legal principles and client management to address client concerns, resolve issues, and proactively enhance their experience with Nykaa Fashion.

Key Responsibilities:
- Monitor client accounts and identify trends or potential risks for churn.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Act as a primary point of contact for escalated client issues, providing timely and effective resolutions.
- Collaborate with legal and customer support teams to address client grievances and contractual matters.
- Educate clients on our policies, terms of service, and new offerings, ensuring compliance and understanding.
- Analyze client feedback and data to identify areas for service improvement.
- Assist in drafting and reviewing client communication materials, ensuring legal accuracy and clarity.
- Maintain accurate client records and interaction logs.
- Support the sales and marketing teams in retaining existing clients through targeted outreach and engagement initiatives.
- Stay updated on relevant consumer protection laws and regulations impacting the e-commerce and fashion industry in India.