Client Retention Specialist

Role Summary:
As a Client Retention Specialist at Zomato, you will be instrumental in fostering strong relationships with our restaurant partners, ensuring their continued success and satisfaction on our platform. You will proactively identify opportunities to enhance partner experience, address concerns, and drive loyalty. This role requires a deep understanding of the restaurant business and a passion for customer success.

Key Responsibilities:

• Develop and implement strategies to minimize partner churn and maximize retention rates.
• Act as a primary point of contact for a portfolio of restaurant partners, building trust and rapport.
• Proactively monitor partner performance and identify potential issues or areas for improvement.
• Educate partners on new Zomato features, tools, and best practices to enhance their business.
• Address partner inquiries and resolve issues efficiently and effectively.
• Gather feedback from partners to inform product development and service improvements.
• Collaborate with sales, marketing, and operations teams to ensure a seamless partner experience.