Client Servicing Executive

Role Summary:
We are seeking a dynamic and client-focused Client Servicing Executive to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our corporate clients, ensuring their needs are met and exceeded, and acting as a primary point of contact for all service-related inquiries. This role is crucial in fostering client loyalty and driving repeat business within our esteemed hotel properties.

Key Responsibilities:
- Serve as the main point of contact for a portfolio of corporate accounts, understanding their specific requirements and preferences.
- Proactively engage with clients to gather feedback, identify opportunities for service improvement, and ensure satisfaction.
- Coordinate with various hotel departments (e.g., F&B, Banquets, Rooms Division) to ensure seamless execution of client events and stays.
- Develop and deliver customized proposals and presentations to potential and existing corporate clients.
- Manage client contracts, negotiate terms, and ensure timely renewal.
- Handle client complaints and issues promptly and professionally, escalating when necessary and implementing effective solutions.
- Track client interactions, service requests, and feedback using CRM systems.
- Stay updated on industry trends, competitor activities, and best practices in client relationship management.
- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Organize and participate in client meetings, site inspections, and networking events.