Client Servicing - Internet (3-4 Yrs Exp)

We are seeking a dedicated and client-focused individual to join our team as a Client Servicing Executive. You will be responsible for managing client relationships, ensuring customer satisfaction, and driving the success of our internet-based services. This role is ideal for someone with a Diploma and 3-4 years of experience in client-facing roles within the internet industry.

Key Responsibilities:

Serve as the primary point of contact for a portfolio of clients, building and maintaining strong relationships.

Understand client needs and proactively offer solutions and support related to our internet services.

Onboard new clients and guide them through the effective use of our platform and services.

Address client inquiries, issues, and escalations promptly and professionally.

Conduct regular check-ins and performance reviews with clients to ensure satisfaction and identify opportunities for growth.

Collaborate with internal teams (sales, technical support) to resolve client issues and enhance service delivery.

Gather client feedback and contribute to the improvement of our products and services.

Maintain accurate client records and track interactions using CRM tools.