Collection Executive / Officer

Role Summary: The Collection Executive / Officer will be responsible for managing and executing collection activities to ensure timely recovery of outstanding payments from customers. This role is crucial for maintaining healthy cash flow and minimizing bad debts for the company.

Key Responsibilities:

Proactively contact customers to follow up on overdue invoices and payments.

Negotiate payment plans and settlements with customers in line with company policies.

Maintain accurate and up-to-date records of all collection activities, customer interactions, and payment statuses.

Prepare and submit regular reports on collection performance, aging receivables, and potential risks to management.

Collaborate with the sales and finance departments to resolve customer payment disputes and discrepancies.

Identify and escalate significant collection issues or potential bad debts to the appropriate management level.

Ensure compliance with all relevant legal and company regulations regarding debt collection.

Assist in developing and implementing strategies to improve the collection process and reduce outstanding balances.