Collection Executive / Officer

Role Summary: As a Collection Executive/Officer at CRED, you will play a crucial role in managing and recovering outstanding debts from our members. You will be responsible for implementing collection strategies, communicating with members, and ensuring timely resolution of overdue payments while maintaining a positive member experience.

Key Responsibilities:

• Contacting members with overdue accounts via phone, email, and other communication channels.
• Negotiating payment plans and settlements with members to recover outstanding dues.
• Maintaining accurate records of all collection activities and member interactions in the system.
• Following up on promises made by members regarding payments.
• Adhering to company policies and legal regulations related to debt collection.
• Escalating complex cases to senior management or relevant departments.
• Contributing to the development and improvement of collection strategies.