Collection Executive / Officer | M.Com Professionals | 1-3 Yrs Exp | Mumbai

Role Summary: We are seeking a diligent and motivated Collection Executive/Officer with 1-3 years of experience and an M.Com degree to join our team in Mumbai. The ideal candidate will be responsible for managing and recovering outstanding debts, ensuring timely payments, and maintaining positive customer relationships while adhering to company policies and legal regulations.

Key Responsibilities:

Proactively contact customers with overdue accounts via phone, email, and other communication channels to discuss payment options and resolve discrepancies.

Negotiate payment plans and settlements with customers, ensuring adherence to company guidelines.

Maintain accurate and up-to-date records of all collection activities and customer interactions in the CRM system.

Monitor customer payment behavior and identify potential risks or delinquencies.

Escalate complex cases or unresolved issues to the appropriate internal teams or management.

Ensure compliance with all relevant laws, regulations, and company policies pertaining to debt collection.

Prepare regular reports on collection performance and aging of accounts for management review.

Collaborate with internal departments to streamline the collection process and improve recovery rates.