Collections Specialist

Role Summary:
TCS is seeking a dedicated and detail-oriented Collections Specialist to join our Finance and Accounting (F&A) services division in India. The Collections Specialist will be responsible for managing accounts receivable, ensuring timely collection of payments, and maintaining positive customer relationships. This role requires a strong understanding of financial processes and excellent communication skills.

Key Responsibilities:
- Monitor and manage assigned accounts receivable aging reports to identify overdue invoices.
- Initiate contact with customers via phone, email, and other channels to discuss outstanding balances and negotiate payment arrangements.
- Resolve billing discrepancies and customer queries in a timely and efficient manner.
- Maintain accurate and detailed records of all collection activities and customer communications.
- Collaborate with internal teams (e.g., Sales, Accounts Payable) to resolve issues impacting collections.
- Prepare and present regular reports on collection status, aging analysis, and cash flow forecasts to management.
- Ensure compliance with company policies and relevant regulations.
- Contribute to process improvement initiatives within the collections department.