Role Summary: We are seeking an experienced CRM Architect to design, develop, and implement robust and scalable Customer Relationship Management (CRM) solutions for our banking operations. The ideal candidate will be responsible for defining the CRM strategy, architecture, and roadmap, ensuring alignment with business objectives and technological best practices. This role requires a deep understanding of CRM platforms, data management, and integration within a complex banking environment.

Key Responsibilities:

• Lead the design and architecture of CRM solutions, including data models, workflows, and integrations.
• Define and maintain the CRM technology roadmap, ensuring scalability, security, and performance.
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
• Oversee the implementation and deployment of CRM solutions, ensuring adherence to architectural standards.
• Develop and enforce CRM governance policies and best practices.
• Evaluate and recommend new CRM technologies and tools.
• Provide technical leadership and mentorship to CRM development teams.
• Ensure seamless integration of CRM with other banking systems (e.g., core banking, digital channels).