Customer Advocacy Manager

We are seeking a passionate and strategic Customer Advocacy Manager to join our growing team. In this role, you will be instrumental in building and nurturing strong relationships with our key clients in the defense and aerospace sectors. You will be the voice of the customer within Aegis Dynamics, ensuring their needs and feedback are understood and addressed across all departments. This includes developing and executing programs that foster customer loyalty, drive adoption of our solutions, and generate valuable advocacy.

Key Responsibilities:

• Develop and implement comprehensive customer advocacy strategies.
• Identify and cultivate customer champions and reference accounts.
• Gather and synthesize customer feedback to inform product development and service improvements.
• Create and manage customer success stories, case studies, and testimonials.
• Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified customer experience.
• Organize and facilitate customer advisory boards and feedback sessions.
• Track and report on key advocacy metrics.