Customer Advocacy Specialist

Role Summary:
We are seeking a passionate and proactive Customer Advocacy Specialist to join our growing team at DesignMantic. This role is crucial in building and nurturing relationships with our customers, transforming them into enthusiastic brand advocates. You will be responsible for identifying, engaging, and empowering our happiest customers to share their positive experiences and contribute to our brand's growth.

Key Responsibilities:

• Identify and recruit potential customer advocates through various channels (e.g., surveys, NPS scores, social media, direct outreach).
• Develop and execute strategies to engage advocates, such as exclusive content, early access to features, and community forums.
• Facilitate the creation of customer success stories, case studies, testimonials, and reviews.
• Act as a liaison between customers and internal teams (e.g., Product, Marketing, Support) to relay customer feedback and insights.
• Manage and grow our customer advocacy program, tracking key metrics and reporting on program success.
• Organize and host customer-focused events, webinars, or workshops.
• Foster a positive and supportive community environment for our advocates.