Customer Engagement (2-3 Yrs) | Nagpur

Role Summary:
We are seeking a motivated and customer-centric individual with an M.Pharma degree and 2-3 years of experience to join our team as a Customer Engagement Specialist in Nagpur. This role will be instrumental in fostering strong relationships with healthcare professionals, patients, and other stakeholders, ensuring effective communication and support regarding our pharmaceutical products. The ideal candidate will leverage their scientific background to provide valuable insights and drive customer satisfaction.

Key Responsibilities:
- Develop and implement strategies to enhance customer engagement and loyalty.
- Act as a primary point of contact for healthcare professionals, addressing inquiries and providing product information with a strong scientific understanding.
- Educate customers on product benefits, usage, and adherence programs.
- Gather customer feedback and market insights to inform product development and marketing strategies.
- Collaborate with sales and marketing teams to align engagement efforts with business objectives.
- Organize and conduct customer training sessions, workshops, and webinars.
- Maintain accurate customer records and track engagement activities.
- Ensure compliance with all relevant pharmaceutical regulations and company policies.