Customer Engagement (3-5 Yrs) | Vadodara

Role Summary:
We are seeking a proactive and tech-savvy Customer Engagement Specialist with 3-5 years of experience to join our Vadodara team. The ideal candidate will leverage their B.Tech/B.E. background to enhance customer satisfaction, drive engagement, and contribute to our growth strategies within the dynamic food tech industry.

Key Responsibilities:

Develop and implement customer engagement strategies to foster loyalty and retention.

Analyze customer feedback and data to identify trends and areas for improvement.

Utilize technical understanding (B.Tech/B.E.) to troubleshoot customer issues and provide effective solutions.

Manage and respond to customer inquiries across various channels (email, chat, social media).

Collaborate with product and marketing teams to align engagement efforts with business objectives.

Organize and execute customer outreach programs and campaigns.

Track and report on key customer engagement metrics.