Customer Engagement - NBFC (1-3 Yrs Exp)

Role Summary:
We are seeking a motivated and customer-focused individual to join our team as a Customer Engagement Executive. In this role, you will be instrumental in building and maintaining strong relationships with our diverse customer base, ensuring high levels of customer satisfaction and loyalty. You will act as a primary point of contact for customer inquiries, feedback, and issue resolution within the NBFC sector.

Key Responsibilities:
- Proactively engage with customers to understand their financial needs and provide tailored solutions.
- Address customer queries and concerns promptly and effectively, escalating complex issues to the relevant departments.
- Implement customer retention strategies and initiatives to foster long-term relationships.
- Gather customer feedback and insights to identify areas for service improvement.
- Conduct customer outreach programs and campaigns to promote our products and services.
- Maintain accurate customer records and interaction logs in the CRM system.
- Collaborate with sales and operations teams to ensure a seamless customer experience.
- Stay updated on NBFC products, services, and regulatory changes.