Customer Engagement Specialist (2-3 Yrs) | Noida

Role Summary:
We are seeking a proactive and tech-savvy Customer Engagement Specialist with 2-3 years of experience to join our team in Noida. The ideal candidate will leverage their B.Tech/B.E. background to understand customer needs, enhance their experience, and drive loyalty within our extensive network of hotels and service apartments. You will be instrumental in bridging the gap between our technology platform and the customer's journey.

Key Responsibilities:
- Develop and implement customer engagement strategies to improve user satisfaction and retention.
- Analyze customer feedback and usage data to identify areas for service improvement and product enhancement.
- Manage customer communication channels (email, chat, phone) to resolve queries and provide timely support.
- Collaborate with product and operations teams to ensure a seamless customer experience.
- Create and manage customer loyalty programs and initiatives.
- Monitor key customer engagement metrics and report on performance.
- Utilize CRM tools to track customer interactions and manage relationships.
- Conduct user research and testing to gather insights for service optimization.
- Assist in onboarding new customers and guiding them through our platform's features.