Customer Engagement Specialist

Role Summary: The Customer Engagement Specialist will be responsible for building and maintaining strong relationships with Tanishq's clientele, ensuring a positive and memorable customer journey. This role involves understanding customer needs, addressing inquiries, and fostering loyalty through proactive engagement and exceptional service.

Key Responsibilities:
- Develop and implement customer engagement strategies to enhance customer satisfaction and retention.
- Act as a primary point of contact for customer inquiries, feedback, and complaints, providing timely and effective resolutions.
- Proactively engage with customers through various channels (in-store, phone, email, social media) to build rapport and understand their preferences.
- Organize and coordinate customer events, workshops, and loyalty programs.
- Gather customer insights and feedback to identify areas for improvement in products and services.
- Collaborate with sales, marketing, and design teams to ensure a seamless customer experience.
- Maintain accurate customer records and track engagement metrics.
- Stay updated on industry trends and best practices in customer relationship management.