Customer Engagement Specialist (3-5 Yrs)

Role Summary: We are seeking a dynamic and experienced Customer Engagement Specialist with 3-5 years of experience and an MBA/PGDM, to join our growing team in Gurgaon. The ideal candidate will be responsible for developing and implementing strategies to enhance customer relationships, drive engagement, and foster loyalty within the building material industry. This role requires a deep understanding of customer needs and market dynamics.

Key Responsibilities:
- Develop and execute customer engagement strategies to improve customer satisfaction and retention.
- Analyze customer data to identify trends, opportunities, and pain points.
- Manage and nurture relationships with key corporate clients in the building material sector.
- Plan and organize customer events, webinars, and workshops.
- Collaborate with sales, marketing, and product development teams to ensure a cohesive customer experience.
- Create and deliver compelling customer communication materials.
- Monitor customer feedback and implement improvements.
- Track and report on customer engagement metrics and KPIs.