Customer Onboarding - Non Voice
Poly Medicure LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a detail-oriented and organized Customer Onboarding Specialist to manage the non-voice onboarding process for our new corporate clients in the medical devices sector. This role is crucial in ensuring a smooth and efficient transition for our clients as they begin using our products and services. You will be the primary point of contact for administrative and documentation-related aspects of onboarding.
Key Responsibilities:
- Manage the end-to-end non-voice customer onboarding process, ensuring all necessary documentation is collected and verified.
- Accurately input and maintain customer data in CRM and other internal systems.
- Coordinate with internal departments (Sales, Operations, Technical Support) to resolve any onboarding-related queries or issues.
- Prepare and send out onboarding kits, welcome materials, and necessary agreements.
- Conduct remote, non-voice orientation sessions to guide clients through initial setup and product usage guidelines.
- Track onboarding progress and provide regular status updates to clients and internal stakeholders.
- Identify opportunities to improve the onboarding process and client experience.
- Ensure compliance with company policies and regulatory requirements throughout the onboarding process.
About Poly Medicure Limited
Poly Medicure Limited is a leading Indian manufacturer of medical devices, specializing in disposable medical products. Established in 1995, the company has grown to become a significant player in both domestic and international markets, exporting to over 100 countries. Their product portfolio includes a wide range of surgical consumables, infusion therapy products, and critical care devices. Poly Medicure is committed to quality and innovation, adhering to stringent international standards.
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