Customer Onboarding - Non Voice | Post Graduation Not Required Professionals | Jaipur
Shaadi.comJob Highlights
Required Skills
Job Description
Role Summary: We are seeking enthusiastic and detail-oriented individuals to join our team as Customer Onboarding Specialists. In this non-voice role, you will be instrumental in guiding new users through the initial stages of setting up their profiles and understanding our platform's features, ensuring a smooth and positive experience. This is an excellent opportunity for individuals with 0-2 years of experience and a passion for customer service.
Key Responsibilities:
Assist new customers in completing their profile setup and verification processes via email and chat.
Educate users on platform features, benefits, and best practices for utilizing the service effectively.
Address customer queries and concerns related to onboarding in a timely and professional manner.
Maintain accurate records of customer interactions and onboarding progress.
Collaborate with internal teams to resolve customer issues and improve the onboarding workflow.
Gather customer feedback to identify areas for service improvement.
About Shaadi.com
Shaadi.com is a leading Indian matchmaking service, founded in 1996 by Anupam Mittal. It is part of the People Group, which also owns businesses like Makaan.com and Freepreneur.com. Shaadi.com has played a pivotal role in connecting millions of Indians worldwide, facilitating marriages and building families. The company leverages technology to provide a platform for users to find compatible life partners based on various preferences and criteria.
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