Customer Onboarding Specialist - Non Voice (2-4 Yrs) - Gems & Jewellery

We are seeking a detail-oriented and technically proficient Customer Onboarding Specialist to join our growing team. In this role, you will be instrumental in ensuring a smooth and efficient onboarding experience for our new customers, leveraging your M.Tech background to understand and optimize processes. You will primarily focus on non-voice channels, ensuring accurate data entry and prompt resolution of queries.

Key Responsibilities:

Facilitate the end-to-end onboarding process for new customers across various non-voice platforms (e.g., email, chat, CRM).

Verify and input customer data accurately into internal systems, ensuring data integrity and compliance.

Respond to customer inquiries and resolve issues related to onboarding through written communication channels within defined SLAs.

Collaborate with internal teams (Sales, Operations, Tech) to address complex customer onboarding challenges.

Utilize analytical skills, enhanced by your M.Tech education, to identify trends and suggest improvements in the onboarding workflow.

Maintain comprehensive and up-to-date customer records and onboarding documentation.

Assist in developing and refining onboarding materials and guides.