Customer Onboarding Specialist - Non Voice
BYJU'SJob Highlights
Required Skills
Job Description
Role Summary:
As a Customer Onboarding Specialist at BYJU'S, you will play a crucial role in ensuring a smooth and positive onboarding experience for our new users. You will be responsible for guiding customers through the initial setup and integration of our learning platform, addressing their queries, and ensuring they are set up for success. This is a non-voice role, focusing on written communication and digital support.
Key Responsibilities:
- Guide new customers through the platform setup and initial usage via email, chat, and in-app messaging.
- Proactively reach out to users who may be experiencing difficulties during onboarding.
- Respond to customer inquiries and resolve issues related to account setup, profile configuration, and basic platform navigation.
- Create and update knowledge base articles and FAQs to assist users.
- Collaborate with the product and support teams to identify and address common onboarding challenges.
- Monitor customer onboarding progress and identify opportunities for improvement.
- Ensure all customer interactions are documented accurately in the CRM system.
- Provide feedback to the product team on user experience and feature requests.
About BYJU'S
BYJU'S is India's largest ed-tech company and the world's leading ed-tech company by market valuation. Founded in 2011 by Byju Raveendran and Divya Gokulnath, BYJU'S has revolutionized the way students learn with its personalized learning programs. The company offers a wide range of courses for students from KG to 12th grade, as well as for competitive exams like JEE and NEET, and professional upskilling programs. BYJU'S leverages technology to make learning engaging, effective, and accessible to millions of students across India and globally.
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