Customer Onboarding Specialist - Non Voice - Internet Sector

Role Summary:
We are looking for a dedicated and detail-oriented Customer Onboarding Specialist to join our growing team. In this non-voice role, you will be instrumental in guiding new users and businesses through the Zomato platform, ensuring a smooth and efficient onboarding experience. You will be the first point of contact, helping users set up their accounts, understand our services, and resolve initial queries, all through written communication channels.

Key Responsibilities:
- Guide new users and restaurant partners through the Zomato platform setup process via email, chat, and in-app messaging.
- Respond to onboarding-related inquiries promptly and professionally, ensuring customer satisfaction.
- Verify and process user-submitted information and documentation accurately.
- Assist users in understanding platform features, policies, and best practices.
- Troubleshoot and resolve basic onboarding issues, escalating complex cases to the appropriate teams.
- Maintain a high level of accuracy and efficiency in all onboarding tasks.
- Provide feedback to the product team on user experience and onboarding challenges.
- Adhere to company guidelines and service level agreements (SLAs) for response times and resolution.
- Keep up-to-date with Zomato's products, services, and policies.