Customer Onboarding Specialist - Voice/Blended

ClientJoy is seeking a motivated and customer-centric Customer Onboarding Specialist to join our growing team. In this role, you will be responsible for guiding new clients through the initial stages of their journey with ClientJoy, ensuring a smooth and successful implementation. You will leverage both voice and blended communication channels to provide exceptional support, answer queries, and set clients up for long-term success.

Key Responsibilities:

• Conduct proactive and reactive onboarding sessions via phone, video conference, and email.
• Educate customers on product features, best practices, and value proposition.
• Address customer inquiries and resolve issues efficiently and effectively.
• Collaborate with internal teams (Sales, Support, Product) to ensure a seamless customer experience.
• Gather customer feedback and contribute to product improvement initiatives.
• Maintain accurate records of customer interactions and onboarding progress.

Qualifications:

• Proven experience in customer success, customer support, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with diverse clients.
• Ability to explain technical concepts clearly and concisely.
• Familiarity with SaaS products and customer onboarding processes is a plus.
• Bachelor's degree in a relevant field or equivalent practical experience.