Customer Onboarding - Voice / Blended
Larsen & ToubroJob Highlights
Required Skills
Job Description
Role Summary: The Customer Onboarding Specialist will be responsible for guiding new clients through the initial stages of integrating with our services, ensuring a smooth and positive experience. This role involves both voice and blended communication channels to support customers effectively.
Key Responsibilities:
- Onboard new customers by providing clear instructions and support via phone, email, and chat.
- Educate customers on product features, benefits, and best practices.
- Troubleshoot and resolve initial customer issues and queries promptly.
- Collect customer feedback to identify areas for improvement in the onboarding process.
- Collaborate with sales and support teams to ensure a seamless customer journey.
- Maintain accurate records of customer interactions and onboarding progress.
About Larsen & Toubro
Larsen & Toubro (L&T) is a major Indian multinational conglomerate headquartered in Mumbai, Maharashtra. It operates in sectors including Engineering and Construction, Manufacturing, Defence, Information Technology, and Financial Services. L&T has been a pioneer in India's infrastructure development, contributing significantly to the nation's growth through its diverse projects ranging from highways and bridges to power plants and metros.
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