Customer Onboarding - Voice / Blended

Role Summary: The Customer Onboarding Specialist will be responsible for guiding new clients through the initial setup and integration process with Ekart Logistics' services. This role requires excellent communication skills, a customer-centric approach, and the ability to manage both voice and blended (email, chat) customer interactions to ensure a smooth and positive onboarding experience.

Key Responsibilities:

• Onboard new clients by explaining service offerings, processes, and platform functionalities.
• Conduct virtual or in-person onboarding sessions as needed.
• Address client queries and concerns during the onboarding phase via phone, email, and chat.
• Assist clients with account setup, data migration, and initial service configuration.
• Educate clients on best practices for utilizing Ekart Logistics services.
• Collaborate with sales and operations teams to ensure a seamless handover post-onboarding.
• Gather client feedback to identify areas for improvement in the onboarding process.
• Maintain accurate records of client interactions and onboarding progress.