Customer Onboarding - Voice / Blended
Infosys LimitedJob Highlights
Required Skills
Job Description
Role Summary:
As a Customer Onboarding Specialist, you will be the first point of contact for new clients, guiding them through the initial setup and integration process. You will ensure a smooth and positive onboarding experience, fostering strong client relationships from the outset. This role involves both voice and blended communication channels to support our diverse customer base.
Key Responsibilities:
Guide new customers through the onboarding process, explaining services and setting expectations.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve basic customer issues during the onboarding phase.
Educate customers on product features, benefits, and best practices.
Collaborate with internal teams (sales, technical support) to ensure a seamless customer journey.
Maintain accurate records of customer interactions and onboarding progress in CRM systems.
Identify opportunities to improve the onboarding process and customer satisfaction.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting, helping clients in over 50 countries to navigate their digital transformation. We enable them to outperform in a constantly evolving marketplace by empowering them with agile digital at scale. Our expertise spans business, technology and engineering, and product development. We are driven by our purpose to champion the 'next' in everything we do, building a truly global enterprise that shapes the future of business and technology.
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