Customer Onboarding - Voice / Blended - Architecture / Interior Design (1-2 Yrs Exp)

Role Summary:
We are seeking a motivated and detail-oriented Customer Onboarding Specialist to join our growing team. In this role, you will be the first point of contact for our new clients, guiding them through the initial stages of their interior design journey with Livspace. You will leverage your excellent communication skills, both verbal and written, to ensure a smooth and positive onboarding experience, setting the foundation for successful project delivery. This position is ideal for individuals with a Master's degree and 1-2 years of experience looking to contribute to a fast-paced startup environment in the design industry.

Key Responsibilities:
- Engage with new clients via voice calls and blended communication channels to welcome them and understand their initial requirements.
- Guide clients through the Livspace onboarding process, explaining service offerings, timelines, and next steps.
- Collect and verify essential client information, ensuring accuracy and completeness in our CRM system.
- Address client queries and concerns promptly and professionally, escalating complex issues to the relevant teams.
- Schedule initial consultations and meetings between clients and our design consultants.
- Maintain clear and consistent communication throughout the onboarding phase.
- Collaborate with sales, design, and operations teams to ensure a seamless handover of client information.
- Contribute to improving onboarding workflows and customer satisfaction metrics.
- Handle inbound and outbound calls and other communication methods.