Customer Onboarding - Voice / Blended Job Opportunity - Automobile (2-4 Yrs)

Role Summary:
We are seeking a dedicated and customer-centric Customer Onboarding Specialist with 2-4 years of experience to join our dynamic team at Tata Motors in Mangalore. This role is crucial in ensuring a seamless and positive onboarding experience for our new customers, leveraging both voice and blended communication channels. The ideal candidate will possess a postgraduate degree and a passion for the automotive industry.

Key Responsibilities:
- Guide new customers through the vehicle purchase and ownership process, ensuring all documentation and requirements are met.
- Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and concerns promptly.
- Educate customers on vehicle features, warranty information, and after-sales services.
- Facilitate the completion of necessary paperwork and digital processes for vehicle registration and insurance.
- Collaborate with sales, service, and finance departments to resolve customer issues and ensure a smooth handover.
- Gather customer feedback to identify areas for improvement in the onboarding process.
- Maintain accurate customer records and update CRM systems with onboarding progress.
- Conduct follow-up calls and communications to ensure customer satisfaction post-onboarding.
- Proactively identify and mitigate potential roadblocks in the customer journey.