We are seeking a proactive and customer-focused individual to join our team as a Customer Retention Specialist. In this non-voice role, you will be instrumental in ensuring our valued customers remain engaged and satisfied with our FinTech and payment solutions. You will leverage data, communication tools, and a deep understanding of customer needs to proactively address concerns, identify opportunities for increased value, and minimize churn. This is an exciting opportunity to contribute to the growth of a dynamic startup.

Key Responsibilities:

1. Monitor customer health scores and engagement metrics.
2. Proactively reach out to at-risk customers through email, in-app messaging, and other digital channels.
3. Identify and address customer pain points and provide timely solutions.
4. Educate customers on new features and best practices to maximize their use of our platform.
5. Collaborate with product and sales teams to gather customer feedback and drive product improvements.
6. Contribute to the development and refinement of customer retention strategies.