Customer Retention Specialist - Voice/Blended

We are seeking a motivated and customer-centric Customer Retention Specialist to join our dynamic team. In this role, you will be instrumental in fostering strong relationships with our valued customers, primarily through voice channels and blended communication methods. Your goal will be to proactively engage customers, address their needs, resolve issues, and identify opportunities to enhance their experience and ensure continued loyalty. This is a fantastic opportunity to contribute to a global leader in the retail sector and make a tangible impact on customer satisfaction.

Responsibilities include:

• Proactively contact customers to build rapport and ensure satisfaction.
• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Identify and resolve customer issues efficiently and effectively.
• Educate customers on products, services, and retention programs.
• Analyze customer feedback and trends to suggest service improvements.
• Achieve and exceed retention targets and key performance indicators.