Customer Retention - Voice / Blended - Electronics Manufacturing (2-3 Yrs Exp)

We are seeking a motivated Customer Retention Specialist to join our growing team in the Electronics Manufacturing sector. This role focuses on proactively engaging with our customer base to ensure satisfaction, reduce churn, and foster long-term loyalty through voice and blended communication channels. Ideal candidates will possess strong analytical and communication skills, with a Master's degree and 2-3 years of experience in customer-facing roles.

Key Responsibilities:

Proactively identify at-risk customers and implement targeted retention strategies.

Engage with customers via phone calls, emails, and chat to address concerns and build relationships.

Analyze customer feedback and usage patterns to identify areas for service improvement.

Collaborate with sales and support teams to ensure a seamless customer experience.

Achieve and exceed customer retention targets.

Maintain accurate records of customer interactions and follow-up actions.