Customer Service (1-2 Yrs) | Guwahati

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, ensuring a positive and efficient experience. You will handle inquiries, resolve issues, and provide support related to our textile and apparel products and services. This is an excellent opportunity for someone with a Diploma and 1-2 years of experience to grow within a leading Indian textile company.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Address and resolve customer complaints and issues with empathy and efficiency.
- Provide information about our products, services, and promotions.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update information in the CRM system.
- Collaborate with other departments to ensure customer satisfaction.
- Gather customer feedback and report insights to the management.
- Follow company policies and procedures to ensure consistent service quality.