Customer Service Executive

Role Summary: The Customer Service Executive will be the primary point of contact for our clients, ensuring a seamless and positive experience with Delhivery's logistics services. You will handle inquiries, resolve issues, and provide support to maintain high levels of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Investigate and resolve customer complaints, issues, and disputes regarding deliveries, shipments, and service quality.
• Provide information about Delhivery's services, pricing, and delivery timelines.
• Track shipments and provide real-time updates to customers.
• Escalate complex issues to the appropriate internal teams for resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to improve customer service processes and customer experience.
• Collaborate with other departments to ensure efficient service delivery.