Customer Service Executive

Role Summary:
We are seeking a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience throughout their interaction with Dixon Technologies.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues related to product usage, warranty, and service.

Educate customers on product features, benefits, and service procedures.

Maintain accurate customer records and interaction logs in the CRM system.

Escalate complex issues to relevant departments or supervisors when necessary.

Provide feedback to management on customer trends, product issues, and service improvements.

Adhere to company policies and procedures to ensure consistent service delivery.