Customer Service Representative
Infosys LimitedJob Highlights
Required Skills
Job Description
Role Summary:
As a Customer Service Representative at Infosys, you will be the first point of contact for our clients, providing exceptional support and resolving inquiries. You will play a crucial role in ensuring client satisfaction and maintaining the company's reputation for excellent service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Troubleshoot and resolve customer issues efficiently.
- Keep records of customer interactions, transactions, comments, and actions taken.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Contribute to team effort by accomplishing related results as needed.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. We partner with them to conceptualize, design, build, and run more innovative and efficient businesses. Infosys was founded in 1981 and is headquartered in Bengaluru, India. We have a strong focus on innovation, sustainability, and corporate social responsibility, striving to create a positive impact on our employees, clients, and the communities we operate in.
You need to be logged in to report this post. Login