Customer Service Representative

Role Summary:
As a Customer Service Representative at ONGC, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our services. You will handle a variety of customer interactions across different communication channels, providing accurate information and support related to ONGC's oil and gas products and services.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about ONGC's products, services, pricing, and policies.
- Investigate and resolve customer complaints and issues effectively, escalating when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests.
- Identify and escalate opportunities for service improvement.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Stay up-to-date with product knowledge and company policies.
- Collaborate with internal departments to ensure customer satisfaction.